Hisense Washing Machine Error Codes: F01, F03, F13 and More

Hisense washing machines use F codes, and most of them point at water rather than electronics. According to Hisense's own manual, F01 is a water inflow fault, F03 is a drainage fault, F13 and F14 are door locking and unlocking errors, F24 means water has reached the overflow level, and Unb is an unbalance alarm. The group F04, F05, F06, F07 and F23 all mean the same thing: an electronic module fault.

The useful part is that Hisense publishes a specific recovery step for most of them, and several are things you can do yourself in a couple of minutes.

Hisense washing machine error codes

Code	What Hisense says it means	Hisense's recommended action
F01	Water inflow fault	Check whether the water tap is open, whether pressure is too low, whether the hose is pinched, whether the filter on the water hose is clogged, and whether the hose is frozen.
F03	Drainage fault	Check whether the hose is pinched and water is flowing through it, whether the filter on the drain hose is clogged, and whether the hose is frozen.
F04 / F05 / F06 / F07 / F23	Electronic module fault	Switch the appliance off by holding POWER for 3 seconds, then press START/PAUSE again. If the error remains, call a service technician.
F13	Error in locking the door. The door is closed but cannot be locked.	Turn the appliance off, turn it on, and restart the washing program. If the error remains, call a service technician.
F14	Error in unlocking the door. The door is closed but cannot be unlocked.	Turn the appliance off, then turn it on. If the error remains, call a service technician.
F24	Water reaches overflow level	Stop the program with START/PAUSE and restart it. If the appliance keeps pumping out water, close the water tap and call a service technician.
Unb	Unbalance alarm	Redistribute tangled laundry, or add more items if the load is too light, then run a single SPIN program.

Source: Hisense's own washing machine user manual (model HWFS1214PB), in the section headed "Error codes and troubleshooting". You can look up the manual for your own model through Hisense support. Hisense builds washers across several ranges, so confirm anything unusual against the manual for your model.

F01: the washer cannot take water in

F01 is the most common code and often the simplest to resolve, because Hisense's own checklist is all external. Work through it in this order:

• Is the tap open? Fully open, not part way. This is the single most common cause after a machine has been moved or a plumber has been in.
• Is the pressure too low? If taps elsewhere in the house are weak at the same time, the supply is the problem rather than the washer.
• Is the hose pinched? Look behind the machine, especially if it was recently pushed back into place.
• Is the inlet filter clogged? There is a small mesh screen where the hose meets the machine. It traps grit and slowly chokes the fill.
• Is the hose frozen? Hisense lists this explicitly, and it matters for garages, basements and outbuildings in winter.

F03: the washer cannot get the water out

F03 is the mirror image of F01 and Hisense's checks follow the same shape: a pinched drain hose, a clogged filter on the drain hose, or a frozen hose. Add the two things most owners miss. First, the drain pump filter behind the small hatch at the bottom front, which collects coins, buttons and lint. Put down a towel and a shallow tray before opening it, because water will come out. Second, the standpipe itself. If the house drain is partly blocked, the washer gets blamed for a plumbing problem.

F13 and F14: the door lock

These two are worth telling apart, because the practical situation is different.

F13 means the door is closed but will not lock, so the cycle never starts. Check for laundry caught in the seal, which holds the door a couple of millimetres open, and push the door until the catch seats properly.

F14 means the door is closed but will not unlock, so your laundry is shut in. Hisense's instruction is to turn the appliance off and then on again. Do not force the door. If the drum still has water in it, run a drain or spin program first where possible, because a door lock on a full drum is doing exactly what it is designed to do.

F24: overflow

F24 means the water level has reached the overflow point. Hisense says to stop the program with START/PAUSE and restart it, and then adds the important condition: if the appliance continues to pump out water, close the water tap and call a service technician.

That second half is the part to act on. A machine that keeps pumping is usually taking water in as fast as it removes it, which points at a water valve that is not closing. Turning the tap off at the wall is what stops a laundry room flood.

Unb: the unbalance alarm, and how Hisense says to clear it

Unb is not a fault so much as the machine refusing to spin a load it cannot balance. Hisense gives two specific causes and fixes:

1. Laundry winding. If items have tangled, hold POWER for 3 seconds to shut down, open the door, redistribute the load by hand, then select the single SPIN program and try again.
2. Too light a load. Hold POWER for 3 seconds, open the door, add more items, then run the single SPIN program again.

The second one surprises people. A single heavy item such as a bath mat or a hoodie can be harder to balance than a full drum, because there is nothing to counterweight it. Adding a couple of towels often fixes a spin that keeps failing. If your machine also moves across the floor during a spin, that is a levelling problem rather than a load problem, and our guide on a washing machine that shakes and walks covers it.

The electronic module codes

F04, F05, F06, F07 and F23 all share one description in Hisense's manual: electronic module fault. The published first step is a hard restart, holding POWER for 3 seconds and then pressing START/PAUSE again. If the code comes back after that, it is a technician job, and there is no point replacing parts on a guess.

Write down which of the five you saw. They share a description in the owner's manual, but the service documentation distinguishes them, so the exact code is useful information for whoever attends.

Getting it fixed

If you are in Fairfield or anywhere in Solano County, California, we can connect you with a local technician who works on Hisense washers. Our washer repair page explains how the referral works. If the machine is still under the manufacturer's warranty, contact Hisense first, because an unauthorized repair can affect your coverage.

Frequently asked questions

What does F01 mean on a Hisense washing machine?

Hisense defines F01 as a water inflow fault. Its own checklist covers the tap being closed, low pressure, a pinched hose, a clogged hose filter, and a frozen hose.

How do I open the door when my Hisense washer shows F14?

F14 is an unlocking error. Hisense says to turn the appliance off and then on again. If the error remains, call a service technician rather than forcing the door, especially if there is still water in the drum.

How do I clear the Unb code?

Hold POWER for 3 seconds to shut down, open the door, and either redistribute tangled laundry or add more items if the load is too light. Then run the single SPIN program.

Are F04, F05, F06 and F07 different problems?

Hisense's owner manual gives them all the same description, an electronic module fault, and the same first step: a hard restart with POWER held for 3 seconds. Note the exact code anyway, because it narrows the diagnosis for a technician.

My Hisense washer keeps pumping water out. What should I do?

That is the condition Hisense attaches to F24. Close the water tap and call a service technician, because a valve that does not close can flood the room.

Related guides: Haier washer error codes and Midea washer error codes.